We offer a full money back guarantee on all purchases made on our website, but under certain conditions. We invite you to read the conditions explained in more detail below.
 

If you are unhappy with the product that you have purchased from us, please let us know. Our Returns & Refunds Policy gives you 14 days to return or exchange a product online with a valid receipt.
 

After the 14 day period, we cannot offer you a refund or exchange. We encourage our customers to try the product upon receipt to ensure it meets your needs.
 

To be eligible for a refund or exchange, all physical products must be packed in the original, unmarked packaging including any accessories, labels, and documentation that shipped with the product. If the article is returned unopened in the original box, we will exchange or offer you a refund based on your original method of payment.
 

Once your returned product is received and inspected, we will send you an email to notify you that we have received your returned article. We will also inform you if your refund has been approved or refused.

If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 14 calendar days. If you have paid for the standard delivery of goods, the cost of standard delivery will also be refunded.

In some cases, only partial refunds will be granted if:

• Product(s) has obvious signs of use;

• Any article that is not in its original condition, is damaged or missing;

• Any article returned more than 14 days after delivery.
   

Late or missing refunds (if applicable):
If you haven’t received a refund after 14 days, first check your back account again. Then, contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before your refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at teddysorganicdogtreats@gmail.com